FAQ
Shopping Information
Register/Log in as a YUAN member, add products to the shopping cart, and complete the purchase in these easy steps.
To register by E-mail, go to your mailbox to receive the certification message and confirm receipt, then return to the official website to fill in the relevant personal information to complete membership registration.
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As each child grows differently, the age and size in the table are for reference only. Before you place an order, please be sure to confirm the size of the product, and choose according to the height of the child. However, there will be differences due to the child's body shape and the clothing pattern.
For dimension reference information, please refer to>>Dimension Table
Please refer to the payment party and delivery method for details >>Payment and delivery
Inventory and purchase amount of goods are displayed at checkout. Once the order is made, please understand that we cannot "modify" or "add-on" or "combine" orders, modify the product amount, return rebates, etc.
Therefore, we kindly ask you to reconfirm that the shopping details, product size specifications, quantity, product checkout amount and delivery information are correct before checking out.
After the checkout is completed, individual orders cannot be combined, and all discounts such as free shipping cannot be combined. If there are shopping credits and rebates in the account, the shopping amount can be deducted.
For more information, please refer to>>Member Center
If the system recognizes that there are multiple high-proportion returns, the package has not been picked up for payment or failed to cooperate with the online shopping method, the YUAN brand will reserve the right to offer transactions again and terminate all functions and related offers.
After the order is completed, the system will send an "Order Confirmation Letter" to your email with the order number attached to facilitate inquiry. If you do not receive this "Order Confirmation Letter" please first check your spam folder. Or you can go to "Order Inquiry" in the Member Center and click to inquire about this order.
If after checkout, the status of your order is that it has not yet entered the logistics process, you can immediately cancel the order and re-order. You can directly log in to the Member Center, go to "Order Inquiry", click Order Inquiry: In the last month, inquire about this order, select "Cancel Order" at the back of the order information and click to cancel, and then re-order the correct product. Can. Remind you, if you cancel the order and re-order, the inventory of the goods should be based on the page at that time! (If your package has already entered the packaging process, we will not be able to cancel the order for you, please understand!)
Please note that if you cancel an order that has been redeemed with shopping credit/reward credit, the system will update the schedule , the shopping credit/rewards amount will be refunded to your shopping credit/rewards account after about half an hour, so please confirm that the amount is restored, and then continue to purchase in order to use your shopping credit/rewards amount correctly , and please also pay attention to whether the usage time of the reward will be exceeded!
If your order status is displayed as "Not Swiped", it means that the swipe was unsuccessful, and the system will automatically cancel the order within 30 minutes. If you still want to complete the purchase, please click "Cancel Order" ” and then re-add the item to the shopping cart and complete the checkout as soon as possible!
Regarding the shipping progress of the product, you can go to Member Center>Order>Select the order number and click "Check".
Call to apply: 0800-000-618 (Taiwan area only)
Service hours: Monday to Friday 09:00~12:00, 13:00~18:00 (except national holidays).
Message Application>>Contact Us
If the product cannot be shipped due to factors such as product out-of-stock, discontinued production, defect or system problem, the site will choose one of the following (telephone / text message / email) to contact the customer to cancel the order, or the products without problems in the order will be cancelled arrange delivery.
In addition, due to the different shipping methods, the cancellation of the order is handled as follows:
1. Checkout with a credit card: After contacting the customer, the order will be cancelled directly, and the refund will be made to the credit card.
2. Use over-withdrawal payment: After contacting the customer, the order will be cancelled directly.
3. If you make multiple purchases and the return rate is too high, the account with excessive returns will be locked by the system and cannot be purchased.
electronic invoice
According to the Ministry of Finance's Order Cai Zi No. 1020002795 "Key Points for Implementing Electronic Invoices", starting from January 1, 2019, electronic invoices issued for consumption on this website will not be sent without physical paper invoices. deliver. This website will upload the issued electronic invoices to the Ministry of Finance's electronic invoice integration service platform for retention within the time limit.
You can use the Ministry of Finance Electronic Invoice Integration Platform to return the electronic invoice to the account of the member's vehicle. The winning invoices that have been returned to the account will be notified and operated by the "MoF Electronic Invoice Integration Platform"; and the winning invoices that have not been returned to the account will be notified by this website via email and SMS after providing the address for sending the winning invoices. Registered mail.
For instructions on the return of electronic invoices and member vehicles, please refer to Ministry of Finance Electronic Invoice Integration Platform.
Invoices filled in the general code/header will be sent to the email filled in during the registration within 3 working days after the invoice is issued, with the attached PDF file of the "e-invoice certificate"; if you haven't received it late, please contact Ask customer service.
Customer Service Tel: 0800-000-618 (Taiwan area only)
Service hours: Monday to Friday 09:00~12:00, 13:00~18:00 (except national holidays) .
Message Application>>Contact Us
When the order is confirmed and the invoice is issued, the "Green World Technology Electronic Invoice Vehicle" will be used first as the member to store the electronic invoice.
After the electronic invoice is issued, Green World Technology will send the electronic invoice by E-mail to the e-mail address you used when registering on this website. The letter contains the invoice number information and the link to the invoice details, providing you with a link to Green World Electronic Vehicle System Inquiry, you can also return Green World Technology Electronic Invoice Vehicle to your mobile phone barcode or natural person certificate by yourself.
According to Article 20 of “Key Points for Implementing Electronic Invoices”, Order Caizi Zi No. 1020002795 of the Ministry of Finance, the Ministry of Finance’s electronic invoice integration platform should be a period every two months. The donated electronic invoice details of the current period will be notified to the donated organizations, and the Ministry of Finance's electronic invoice integration platform will notify the donated organizations to accept the award after the award.
In addition, according to laws and regulations, it is not possible to obtain paper invoices and change the donation object for the donated invoices. If there is a need for return or exchange, the company will invalidate the invoice.
Call to apply: 0800-000-618 (Taiwan area only)
Service hours: Monday to Friday 09:00~12:00, 13:00~18:00 (except national holidays).
Message Application>>Contact Us
The system will automatically notify the winning consumers by E-mail, and the service staff will print the winning invoice and send it.
According to the Ministry of Finance's Order Caizi No. 1020002795 "Key Points for Implementing Electronic Invoices", unified invoices issued for consumption on this website will not be sent automatically, but must be uploaded to the integrated service platform within the time limit for retention, consumption Consumers can use the Ministry of Finance's electronic invoice integration platform to inquire about consumption records.
Sorry! The printing of the order invoice is an automatic operation of the system. The product name on the invoice will be issued according to the ordered product name and amount. Please do not specify the opening date, change the product name or the amount.
We "will not take the initiative to call you" and do not operate the ATM according to the caller's instructions.
If you receive a suspected fraudulent call, please contact customer service as soon as possible or dial 165 anti-fraud number.
165 Anti-fraud consultation line related information 165 official website: https://www.165.gov.tw/
165Facebook:https://www. facebook.com/165bear/
Returns and Refunds
If you have any questions about the use of the product, please contact the customer service center, and the customer service staff will serve you as soon as possible.
Call to apply: 0800-000-618 (Taiwan area only)
Service hours: Monday to Friday 09:00~12:00, 13:00~18:00 (except national holidays) .
Message Application>>Contact Us
1. If you need to return the goods when you receive the goods, you must contact us within 7 days about the return. If the hesitation period exceeds 7 days, you will not be able to return the goods (7 days from the time of the freight receipt).
2. The returned goods must be in good condition, not used, washed or modified, without stains or cosmetics and other traces, and will not affect the 2nd sale. The outer packaging of the product must be intact (including the outer packaging box or outer packaging bag, please do not stick tape or consignment note directly on the outer packaging of the product, please add a box and bag to the product), and the product accessories, instructions, hang tags, logos, labels etc. to be kept complete.
3. Only one free return service is provided for each order, so in order to avoid disputes, please check the returned items before handling the return, and it is correct with the returned goods you applied for, and then package and handle the return.
4. Since it takes about 1~3 days after you pick up the goods or sign for the goods, the logistics terminal will reply to YUAN that you have completed the pickup, so please wait for 1~3 days after picking up or signing for the goods I will apply for a return online again, sorry for the inconvenience! The 7-day appreciation period will not start to count until the "first day of reply from the logistics side", please do not worry that it will not affect the time limit of your return application.
5. If you have any questions about the use of the product, please contact the customer service center, and the customer service staff will serve you as soon as possible. Customer Service Email: Yuan.service@lesenphants.com.tw
Message Application>>Contact Us
Please note that any returned product must meet the following return conditions:
1. The product must be within the 7-day appreciation period after purchase, and the appreciation period is not a trial period.
2. The merchandise must be in good condition, not used, washed or modified, and free from stains or makeup.
Not accepting returns:
1. Products not purchased on YUAN's official website, whether they are normal products or defective products, are the same.
2. The purchased product has exceeded the product appreciation period.
3. Thread ends, unopened buttonholes, slight off-threads, extremely small stains, size error of 1~2cm, screen color difference, and indentation of clothing are all acceptable in the international inspection standards, not belonging to flaw. "
4. If you apply for a return due to size problems, it is not a quality defect. Before purchasing the product, please refer to the product size table. (*Remind you that due to unavoidable errors in the measurement size, the specific size of the product The parameters are subject to the actual product.)
5. The products purchased on the official website of the YUAN brand only provide online return service, and currently there is no physical store return service. At the same time, the products purchased in the physical store cannot be returned by the YUAN brand. Apply for return on the official website.
6. Returns are not accepted for overseas delivery. If you have any questions, please contact customer service.
The general return conditions apply to the YUAN brand website, including general products, specials and promotional products. Returns must be made in the entire order. Part of the product cannot be returned. Please cut the label after confirming that the size and quantity of the product are correct. Refund The amount will not include the shipping fee (logistics service fee), and the returned product must be returned together with the additional purchase paper bag. If it is damaged, it will be deducted from the refund amount.
1. Home Delivery Products: Contact customer service to obtain the "return code" of Black Cat Home Delivery, and contact the Black Cat Home Delivery staff to pick up the item. The receiving address will be signed by the administrator or the mail room, etc., which will be based on the "signing time" of the package, so please be sure to pay attention to the status of the order. If it is more than 4 days after the pickup or receipt, you still cannot apply for a return online, please contact customer service.
2. Excessive pick-up of products: Contact customer service to obtain the code of "7-11 Return Service" and "Family Return Service", and then go to the supermarket counter to handle the return.
3. After YUAN brand receives the product, confirming that the product and outer packaging are complete and there is no omission of the product, the product will be refunded to the "shopping gold account" on YUAN's official website within 10 working days. As a reminder, any or all discounted items cannot be returned for a single item! If the total order product amount after the return does not reach the free shipping threshold, the logistics service fee at the time of shipment will be deducted.
VIP benefits
Anyone who spends NT$5,000 in a single transaction on YUAN's official website/physical store or has an annual cumulative consumption of NT$6,000 can become a YUAN VIP, and the card can be renewed with an annual cumulative consumption of NT$3,000.
After becoming a YUAN VIP, you can enjoy the discount of accumulated bonus points for shopping, and can participate in the promotions held on the official website of the YUAN brand from time to time. Enjoy a birthday gift NT$300 official website shopping bonus in the birthday month.
When a member YUAN VIP, you can accumulate 1 bonus point for every NT$100 spent on the official website. 1 bonus point = 1 yuan shopping gold, there is no upper limit on the discount. You can use the deductible bonus when you shop and check out on the official website.
The amount of bonus discount is not included in the calculation of bonus accumulation.
When the member YUAN is VIP, at the beginning of the birthday month, you can get the birthday gift NT$300 official website shopping credit in the membership system, please use it on the official website in the month.
